Refund & Cancellation

How cancellations and refunds work across our services.

1. Overview

This Refund & Cancellation Policy explains how cancellations and refunds are handled across Vero Brand Crafter’s services. Because we offer a range of services — from custom professional work to software subscriptions and material supply — the terms that apply depend on the type of engagement, as set out below. Where a signed agreement covers your engagement, that agreement prevails.

2. Professional services (recruitment, VA, design, marketing, web, localisation and similar)

These are custom, effort-based services. Engagements usually begin after a proposal is accepted and, where applicable, an advance is paid. If you cancel after work has started, fees for work already completed up to the cancellation date remain payable and advances covering that work are non-refundable. Any balance not yet earned is refunded. Recruitment placements and similar outcome-based services follow the replacement and fee terms set out in the relevant services agreement.

3. Software subscriptions (Vero SaaS / Nestr)

Subscriptions to our software products are billed in advance on a recurring basis. You may cancel at any time, and the cancellation takes effect at the end of your current billing cycle — you will continue to have access until then. We do not provide refunds for partial or unused periods of a subscription already paid, unless required by law or agreed in writing.

4. Material supply orders (Vero Trade / Vero Retail)

Once a supply order is confirmed, it is placed into procurement and cannot normally be cancelled. If goods are delivered damaged, incorrect or short, notify us within 48 hours of delivery with supporting details and we will arrange a replacement or a credit for the affected items. Perishable goods and items made or sourced to order are not eligible for return except where they are faulty or incorrect.

5. How to request a cancellation or refund

To request a cancellation or refund, email us at info.vero@3amediagroup.com with your order or engagement details and the reason for the request. We will acknowledge your request and, where a refund is due, process it to your original payment method within 7–10 working days of approval.

6. Contact

For any questions about cancellations or refunds, reach us at:
Email: info.vero@3amediagroup.com · Phone: +91 7400 461 985 · Web: www.3amediagroup.com