Our recruitment business is scaling, and we need an Operations Manager to run delivery. You will lead the talent acquisition team, own the service levels we promise clients, and build the process and reporting that let us hire well at volume. It is a hands-on leadership role for someone who has run a recruitment desk and wants to shape one.
What you will do
- Lead and coach the talent acquisition team, setting targets and keeping delivery on track.
- Own client SLAs — turnaround, quality and fulfilment — across live mandates.
- Allocate roles and workload across the team and remove blockers as they come up.
- Build and improve the recruitment process, templates and reporting.
- Be a point of contact for key clients on delivery, reviews and escalations.
- Track pipeline health and report performance to the founders.
What we are looking for
- Five to eight years in recruitment, with experience leading a team or a delivery desk.
- A track record of meeting hiring SLAs, ideally including high-volume recruitment.
- Strong people management — you can set standards and lift a team to them.
- Clear client communication and calm handling of escalations.
- Comfort with recruitment tools, data and simple process design.
Nice to have
- Experience across blue- and white-collar hiring, or with overseas and GCC clients.
- Exposure to an RPO or staffing-agency operating model.
What we offer
- A hybrid role in Vashi, Navi Mumbai, with work-from-home flexibility.
- Ownership of a growing delivery function and a direct line to the founders.
- The scope to build the team and the process as the business scales.
How to apply
Email your CV to info.vero@3amediagroup.com with the subject line “Application: Operations Manager — Recruitment”. We review every application and reply to shortlisted candidates within a few working days.
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